System Administrator

We are currently looking for a System Administrator to join our team. You should have extensive experience managing enterprise Windows networks.

Entry Knowledge

• Meet or exceed responsibilities and expectations of Senior Technical Support Specialist

Skill Level

• A fully trained and experienced System Administrator will have a working knowledge of all major IT technologies and be able to:
  • • Maintain and administer our full stack of technology
    • Solve most end-user issues
    • Install most network hardware with minimal assistance

Responsibilities 

• Assist Senior System Administrators and Network Engineers with projects
• Assist lower-level technicians in building their knowledge and experience
• Independently manage billable time through onsite appointments and help desk tickets
• Serve as primary contact for select group of clients
• Effective communication with client from problem definition and cost estimate through follow-up of successful solution
• Estimate and quote sales for any product in inventory including hosted services
• Recognize business opportunities from clients and propose solutions with minimal input from Team Leader
• Accept assignment of emergency phone as required
• Able to discover value add work for customers, and significantly reduce reliance on helpdesk to receive work

Expectations   

• Adhere to policies and procedures as outlined in the Employee Handbook
• Meet or exceed the billable hours per day expectations established at each performance review
  • • Best indicator of success is to work 5 days a week and be on time for work each day
• Show a good attitude towards people and a willingness and passion to learnnew skills
• High-level client communication (inc. conflict resolution) in writing and in person
• Demonstrate critical thinking and decision-making skills while working towards a solution
• Proactively manage a client’s IT infrastructure
• Begin development of high-level skills in a given IT discipline
• Develop strong relationships with clients that result in an increased reliance on you for IT needs
• Maintain a flexible schedule to allow for periodic night/weekend work and out of state work.